According to Consumer Direct, substandard home improvements are one of the top gripes for UK residents. With many of us spending nearly £1,200 a year on our properties, it’s no wonder we get annoyed when our home improvements don’t go according to plan, and most of us don’t know our consumer rights.
Unfortunately, there are a great many cowboy tradesmen out there eager to have a share of the sizeable investment in home improvements.
Home improvements can be an expensive business but attempting to keep costs down by employing less reputable builders who cut corners is a hugely risky solution. By doing so not only are you putting your family at risk by paving the way for unsafe building work but you might well end up forking out a lot more money to rectify the damage caused.
Whatever the problem is, you’ll need to talk to the trader and come to an agreement.
You should take up the problem with the trader who arranged the work, even if they ‘sub-contracted’ (passed on) all or some of it to another business.
You should also know your rights. Which? lay down the law on this here.
Before you contact the trader, it’s a good idea to:
You should keep in mind throughout the process that you DO have rights and you shouldn’t let yourself become intimidated by your trader.
Finally, you may be able to get a refund through your credit card company under Section 75 of the Consumer Credit Act. Under Section 75, your credit card company is jointly liable for any breach of contract by the company.
If you do need repair work or a new contractor to do the work your previous one didn’t check out the companies that have the Which? Trusted Trader stamp of approval, as well as the companies reviews.
Ploughcroft is proud to have been awarded the title Which? Trusted Trader of the month in December 2016 and we pride ourselves on always completing the job to a high standard. You can contact us here.
Sales Marketing Manager
Helen is responsible for the Sales and Marketing of Ploughcroft.
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