We recently seem to have been inundated by calls from our customers saying they have been contacted by companies offering a ‘free solar PV health check’ for their solar PV system.
These companies are claiming that if your original solar installer has gone out of business or your system is more than 5-years-old, then you should be looking to take up one of their ‘maintenance packages’ or paying out to ‘upgrade’ your existing solar system.
Quite frankly, we think it’s best that you ignore these letters. If you respond, without a doubt they will badger you until you give in and sign on the dotted line.
Most of these letters will be addressed to the ‘homeowner’ but if they do have your personal details then you should ask how they have come across them. Ploughcroft never pass on customer information to a third party.
If you start to feel intimidated or under pressure then you should report them to Trading Standards.
We urge Ploughcroft’s customers to contact us directly. We will do our best to help you and should your solar system need attention then our parent company’s renewable division, Avonside Renewables, will endeavour to help.